Shipping & Returns
SHIPPING
Orders are made and dispatched between Monday to Friday, excluding public holidays. All our products have different productions times, we advise to check the description of the product you wish to buy to understand how long it will take to dispatch. Productions times are longer in peak seasons.
We use Hermes and Royal Mail to ship your items safely and in a timely manner.
UK orders typically take 3-5 working days to receive after dispatch.
Fulfillment Centers: UK and America
INTERNATIONAL SHIPPING
We provide international shipping on all products. International orders typically take 5-10 working days to receive after dispatch. Please note that international shipments are often subject to customs/import fees, which vary by country and can delay delivery. You are responsible for any customs/import fees.
To find out what shipping costs will be to your country, please go to checkout and fill in your address, the shipping costs will be automatically calculated for you.
ORDER MODIFICATIONS
We are unable to make any changes to your order once the order has been placed. However, if you need to change anything about your order, please contact us via email at zakiaartshop@gmail.com to discuss this, if it is possible to make the change we will do so, otherwise we will continue as the order was placed.
PERSONALISED ORDERS
If you are purchasing a personalised item, you are required to leave the name in the exact name and spelling as you'd like it on the item. If the name is left in English or other language, we will need to convert this for you. We are not responsible for spelling error. Please understand that any given name can be spelt in many different ways in one language. Personalised products cannot be refunded, returned or exchanged.
If there is a manufacturing problem with your personalised product, you will need to contact us within 7 days of delivery with a photo and explanation so we can understand the issue and fix it for you. The issue will be assessed before proposing a solution, if the issue has been made by the customer, your claim will be rejected.
RETURNS
We do not accept returns on any products. However, if there is a problem or manufacturing error with your order, please contact us within 7 days to discuss and we will arrange the best solution for you.
If the customer has caused damage to the product, we accept returns for fixing purposes only. This return does not allow for refunds. The customer will need to contact us to arrange fixing the product, once this is accepted the customer is able to send us the product. The customer is responsible for all shipping costs to and from the customer.
UNDELIVERABLE ORDERS
If the order was attempted for delivery, the customer is responsible for arranging a redelivery or collecting the item from their local collection center or similar.
Some orders may return back to us and be marked as undeliverable by the courier. This can be caused by the customer not being able to receive the parcel, incorrect address and more. The customer is responsible for entering the correct address at checkout. If the parcel is undeliverable and returned back to us, the customer is responsible for the shipping costs to send out the item again. If the address was incorrect the first time, the customer will need to provide a new valid address to ship to and pay for shipping towards this address.
Majority of our products a non-refundable and this is stated within the policy and the description of each product. If the customer decides that they no longer want the product after it has returned to us, we will assess whether the product is refundable. Shipping costs are non-refundable. If the product is non-refundable, the customer will be required to pay for shipping again and if they refuse, then no refund or shipment of the order again will be made.
If the product is available for a refund, the customer can request a refund. The customer will receive a partial refund which covers the price paid for the product only, shipping costs are non-refundable.